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FAQs


Everything you need to know about planning and running your event at Lendrick Muir Residential Outdoor Activity Centre


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Frequently Asked Questions

What you need to know.

BOOKING AN EVENT

1How much is a residential weekend at Lendrick Muir Outdoor Activity Centre?
Please visit the HOW TO BOOK page for current prices.
2Do I have to pay a deposit?
To secure a booking a deposit must be paid. Booking reservations are held for 14 days. A booking will only be confirmed once we have received a signed Booking Form and a deposit payment.
3Can I book Lendrick Muir Outdoor Activity Centre for a family holiday?
Lendrick Muir Outdoor Activity Centre is for groups of 31 – 165 people. We are not able to accommodate small groups or individuals. SU HOLIDAYS run numerous residential events for children from P5-S6 at Lendrick Muir as well as at SU Scotland's other Residential Centres, Alltnacriche and Gowanbank.
4When is Lendrick Muir Outdoor Activity Centre open?
Lendrick Muir Outdoor Activity Centre is open to group bookings all year round. The Centre Office and Reception is open Monday - Friday. A weekend booking is from 5pm Friday until 4pm Sunday.
5When can I arrive for my weekend at Lendrick Muir?
Lendrick Muir opens to weekend groups at 5pm on a Friday.
6Will my group have exclusive use of the House and Activities?
Lendrick Muir Residential Outdoor Activity Centre can host up to 3 separate groups at a time. Groups can book as many units as their guest number requires. Each of our UNITS has a dedicated kitchen, dining room and recreational/meeting area. You can book one or more units to suit the size of your group. The ACTIVITIES are a shared resource so must be booked in advance of your stay.
7How do I cancel my confirmed event at Lendrick Muir?
If you wish to cancel your booking this must be done in writing. Deposits paid are forfeited as they are non-refundable. Cancellation charges can be found on the Booking Form.
8Can I visit Lendrick Muir before making a booking?
Provided the house is not hosting guests, we are happy to arrange a guided tour of the site and its facilities. CONTACT the Office to make an arrangement.
9What are the Catering options at Lendrick Muir?
We offer Self-Catered and Part-Catered events at Lendrick Muir. SELF-CATERED: The visiting group is responsible for planning and cooking all meals, serving the group, clearing up the dining rooms and washing the dishes. Our Catering Team will carry out a kitchen induction with the guest cooks on arrival. The kitchens contains all the EQUIPMENT likely needed to cater for an event. PART-CATERED: Our Catering Team will provide: a tray of home baking for Friday evening, Saturday breakfast, lunch and 2-course dinner and Sunday breakfast and a 2-course, hot Sunday lunch. There will be a stocked fruit bowl available all weekend. There will be tea and coffee making facilities for you to use throughout the weekend and you are welcome to bring any other snacks you may wish. For breakfast we will provide the food and your group will be responsible for preparing it (making toast, filling teapots etc) and clearing up afterwards. For lunch and dinner, we will prepare all the food for you to serve to your group. Your group will clear up and wash used dishes; safely store any leftover food; clear and wipe tables and then reset tables for the next meal. There is a dishwasher in each unit for this purpose as well as cloths and dishtowels.

ALREADY BOOKED

1What should I pack for a weekend at Lendrick Muir?
What you will need depends a lot on the type of weekend you're planning to have! Check out our BASIC KIT LIST for recommendations.
2When is the final payment due for a weekend?
The Final Invoice is calculated using the minimum guest number/attending guest number so it will not be raised until after the event has taken place. Once issued, we ask for payment to be made within 30 days.
3How do I keep track of my booking?
Group Self Service (GSS) is an online portal for guests to administer their booking. GSS allows the group leader to manage lots of aspects of the booking. It can be used to view invoices, manage special diets, rooming (where people are sleeping), sign the booking form electronically, download useful resources and view a “Things I need to do” schedule. There’s also a handy “chat” function to leave us messages about your booking.

ACTIVITIES

1What Activities can my group take part in at Lendrick Muir?
Please visit our ACTIVITIES page for a list and description of the range of Activities currently available at Lendrick Muir.
2Does my group have to book Activities?
Booking Lendrick Muir Activities is totally optional. You can choose to book a programme of Instructor-Led Activities, Self-led Activities, a combination of both or none at all. The Activities are a shared resource so must be booked in advance. We cannot guarantee that you will receive your first choice at your requested time.
3How do I book Lendrick Muir Activities for my group?
When you book your residential event, we will send you some literature about Activity options. Around 6 months before your event we will contact you about your Activity choices. Our staff will work with you to book a programme of available ACTIVITIES to suit your group. Activities are booked and costed on a per session basis, not per person.
4What is the age limit for Lendrick Muir Activities?
To participate in Lendrick Muir Activities you must be at least 8 years old. There is no upper age limit, but our Activities are geared towards children and youth.
5What Activities equipment is provided?
We provide all the Activity and safety equipment needed to participate in an Activity session. Guests should provide their own appropriate outdoor clothing and shoes.
6What should I wear to a Lendrick Muir Activity session?
DRESSING FOR ACTIVITIES We recommend long-sleeved tops and full-length trousers. Jeans and shorts are not recommended. Trainers, boots or wellies can be worn. A waterproof jacket it advisable. For winter sessions, guests may also wish to wear gloves and a hat that can fit under a helmet.
7Who plans the Activity Programme for my group?
An Activity programme is developed collaboratively by the Event Leader and Lendrick Muir. You may wish to assign a team member to take responsibility for co-ordinating the Activities. Once you’ve selected the Activities that you’re interested in, how many sessions you’ll require (8 guests per Activity group) and when you would like to book them, let us know and we’ll create a programme. It is not always possible to run your first choice of Activities at your preferred times.
8What happens if there is bad weather during Lendrick Muir Activities?
If weather conditions make it so that it is unsafe to be outside, we may alter the activity programme without prior notice. We would endeavour to offer an alternative and provide you with equipment to organise a selection of games and activities inside.
9How long do Lendrick Muir Activity sessions last?
An Instructor-led Activity session is 90 minutes long in total. This includes 80 minutes of Activity and a 10 minute change-over/break time. Self-led Activities last 1 hour. There are 4 Instructor-Led sessions on a Saturday. Instructor-Led Activity sessions begin at 9:30, 11:00, 13:45 and 15:15. Session 4 does not run from Nov-Jan due to low light levels.
10How much do Lendrick Muir Activities cost?
If you have already booked a residential event you will find Activity Information on the guest portal, Group Self Service. If you do not yet have a booking, visit the ACTIVITIES page or contact the Centre Office 01577 842 000 for further details.

FACILITES

1Are there carparking facilities?
The main carpark, which is lit at night, is a short walk from the building. Closer to the building, there are drop-off zones and several Accessible spaces for Blue Badge Scheme badge holders. There is also an overflow carpark to the rear of the building. Car parking is for guests only.
2Is there Wi-Fi?
Wi-Fi is available, though LM is a rural location and internet speed is limited. Access to Wi-Fi is password protected. The event leader will be provided with the password on arrival.
3Does Lendrick Muir have a Television Licence?
No. Lendrick Muir does not hold a television licence and cannot provide access to terrestrial television programmes.
4Are there en-suite facilities?
At least 2 bedrooms per unit (Glendevon has more) have en-suite facilities with a shower and WC. All other rooms have access to shared toilets and shower facilities a short distance from the bedrooms. Check out the floor MAPS for each unit for more information.
5Are there accessible facilities?
There are Accessible toilet facilities on the ground floor of each unit as well as just off the Crush Hall. The Glendevon unit also has an Accessible en-suite Shower/Wet Room. Check out the floor MAPS for each unit for more information.
6Do I have to bring my own bedding and towels?
Lendrick Muir provides all bedding. To maintain health and hygiene standards across our units we ask that guests do not bring their own bedding, pillows or sleeping bags. Guest should bring their own towels as we do not provide these.
7Are there Laundry facilities for guests to use?
Lendrick Muir has laundry facilities and a drying room for guest use, with a domestic washing machine and drying racks.
8Are there First Aid Kits available for guests?
We provide a First Aid kit stocked with general supplies like plasters, sterile wipes and gloves etc. They can be found in the following areas of the house:  Moubray: Entrance Hall  Ochil: Atrium  Glendevon: alcove opposite corridor to Glendevon Lounge

STAFF

1Are Lendrick Muir staff PVG certified?
Systems to assess Staff and VOLUNTEER suitability to work with children and young people are long established in SU Scotland, including obtaining confidential references and Disclosure checks through the Protecting Vulnerable Groups (PVG) Scheme for all staff and volunteers.
2What qualifications do Lendrick Muir staff have?
All appropriate staff have undergone basic first aid training. All Activities staff will either hold a relevant National Governing Body (NGB) qualification, or a statement of competence signed by an appropriately experienced and qualified person consistent with the requirements of the Licensing Regulations. Copies will be available for inspection on site. For activities not requiring NGB qualifications, staff are trained and assessed in house and thereafter monitored. Our Catering team have such qualifications as a Diploma in Advanced Food Hygiene and the Intermediate Food Hygiene Certificate. Many of the Centre non-catering staff have also undergone Elementary Food Hygiene Training.
3Are Lendrick Muir Staff available 24 hours?
You group will be assigned a Host who will look after your Guest Service needs during your stay. The Host will meet you on arrival and check in with you throughout your stay. The Host is available by phone throughout your event but should only be contacted between the hours of 10pm and 8:30am should there be an emergency.

LOCATION

1Where is Lendrick Muir Outdoor Activity Centre?
Lendrick Muir, Rumbling Bridge. KY13 0QA is just off the A977, around 7 miles outside of Kinross. It can be reached in less than an hour from both Glasgow and Edinburgh by CAR .
2How do I travel to Lendrick Muir Outdoor Activity Centre?
BY CAR From the North and East. Leaving the M90 at Junction 6, take the A922/A977 exit to Kinross/Milnathort/Kincardine. Take 1st exit from roundabout on to A977. Travel 5miles. In Crook of Devon take left on to Naemoor road. After 1 mile take a right to Lendrick Muir. From the West. After crossing the Kincardine Bridge/Clackmannanshire Crossing travel north on the A977. After around 8 miles, turn left onto A823 Rumbling Bridge. After half a mile turn right on to Naemoor Road. After around half a mile take a left to Lendrick Muir. BY TRAIN The closest train station is Stirling (18 miles away), from where you can take the x53 to Rumbling Bridge or Naemoor Road, Crook of Devon. From the bus stop there is a walk of around 1 mile to Lendrick Muir Outdoor Activity Centre. Kinross Park and Ride site is served by Express coaches from Edinburgh, Perth, Dundee, Aberdeen and Inverness. From there walk 200m along Station Road to board a bus on Mill Street, Kinross to Crook of Devon. Information correct at time of publication. Please check the relevant bus timetable for up-to-date information.
3Where is the nearest hospital to Lendrick Muir?
PERTH ROYAL INFIRMARY 01382 660111 Address: Taymount Terrace, Perth PH1 1NX. Distance: 22.8 miles. 32mins FORTH VALLEY ROYAL HOSPITAL Main Reception 01324 566000 Address Stirling Road, Larbert FK5 4WR Distance 18.5 miles 26 minutes. VICTORIA HOSPITAL Main Reception 01592 643355 Address Hayfield Road, Kirkcaldy KY2 5AH Distance 24.8 miles 38 minutes

SU HOLIDAYS

1What is an SU Holiday?
Scripture Union Scotland as SU Holidays have been organising holiday events for P5-S6 children for over 80 years, with the aim of giving young people a superb holiday experience and providing a simple introduction to the Christian faith. Children and young people of any faith, or none, are welcome at all SU Holidays.
2How do I book an SU Holiday?
Visit the SU HOLIDAYS website to book a place, or find out more about an SU Holiday. The Lendrick Muir Centre Office cannot take bookings or accept payments for SU Holidays or Regional Weekends.

INSURANCE & RISK ASSESSMENT

1What about Insurance?
Scripture Union Scotland is covered by PUBLIC LIABILITY INSURANCE. The cost of a residential booking at Lendrick Muir does not include a premium for cancellation, personal effects, and personal accident insurance. We strongly recommend that the group has suitable insurance to cover the booking. Personal Travel Insurance is recommended to cover cancellation, belongings, and personal accident.
2What information does Lendrick Muir need before guests participate in Instructed Activities?
Event leaders are responsible for collecting information regarding any relevant medical conditions or concerns and passing that information on to staff at the Centre in advance of the visit/before participating in Activities. By signing the Booking form the Event leader is taking responsibility for collecting, where necessary, permissions from parents/guardians for all participants.
3What is Lendrick Muir's Risk Management Summary?
The purpose of the RISK MANAGEMENT SYSTEM is to outline to our guests the risk analysis and management schemes that Lendrick Muir has in place. The centre holds an Adventure Activities Licensing Authority AALA licence. For more information visit www.hse.gov.uk/aala/

USEFUL DOCUMENTS

2Group Self Service (GSS) Instructions
3Catering Information for Guest Cooks
6Risk Assessment and Insurance

LOST PROPERTY

1How do I claim my lost property?
To enquire about a lost property item please email lmoffice@suscotland.org.uk Please provide a description of the item(s) and the dates of which you were staying at the Centre. We are only able to keep items for approximately 3-5 weeks. If we have your item, you can arrange to collect it from the Office or we can post it to you. We kindly ask that we are reimbursed for postage cost.
2What items are kept/not kept by Lendrick Muir?
We do not keep underwear, socks, odd gloves, personal hygiene items like toothbrushes and facecloths, or soiled/muddy items. We will retain all other items for a period of 3-5 weeks.